Refund Policy

If you encounter payment or recharge issues during the purchase process, please contact us for assistance.

Ostsplay website shall not be held responsible for any damages in cases where the system fails to operate normally, leading to users being unable to access various services due to the following conditions, including but not limited to:

Malfunctions in telecom equipment resulting in data transmission failure.

Force majeure events like typhoons, earthquakes, tsunamis, floods, power outages, wars, terrorist attacks, etc., causing system hindrances and disrupting business operations.

Service interruptions or delays stemming from hacker attacks, technical adjustments or failures in telecommunication departments, website upgrades, issues with third-party payment platforms, etc.

To ensure consumer interests are safeguarded, we are dedicated to providing optimal product experiences and services for all users.

Before making the payment, please carefully check whether the game you need to recharge and whether the currency and face value of the game are correct.

After successful payment, our customer service team will send the redemption code to your email. You need to enter the corresponding game and use the redemption code to exchange for the corresponding game currency. After a successful redemption, the redemption code will immediately become invalid. Please carefully check the game account you need to recharge before redeeming.

If you need a refund, you can obtain a full refund after being reviewed and approved according to the conditions approved by our company.

We hereby promise the "7-day no reason refund" policy. If you need a refund, please contact our online customer service. After communicating with our team, we will meet your needs accordingly. We value user support and urge patience. Please carefully consider your choice.

Refunds necessitate valid reasons such as:

Change your mind before using the redemption code.

Failed to receive the redemption code within the specified time after successful payment.

Repetitive payments due to platform errors.

Our commitment is to uphold transparency and fairness while addressing any concerns you may have regarding your purchases.